Terms of Service

1. Acceptance of terms

By using tangentxtech.com, booking a consultation, or engaging TangentX LLC for any services, you agree to these Terms of Service. If you do not agree, do not use our website or services.

2. Services provided

TangentX LLC provides technology consulting, website development, custom software development, workflow automation, AI systems, and related professional technology services. The specific scope, deliverables, timeline, and price of any engagement are agreed in writing before work commences. Nothing on this website constitutes a binding offer or guarantee of specific outcomes.

3. Estimates and proposals

All quotes, proposals, and estimates provided by TangentX are valid for 30 days from the date issued unless stated otherwise. Acceptance of a proposal requires a signed agreement and payment of the required deposit.

4. Payment terms

• All prices are in USD unless expressly stated otherwise in a written proposal
• A deposit of 50% of the agreed project fee is required before any work begins
• The remaining 50% is due upon delivery and client acceptance of final deliverables
• Website maintenance, AI agent subscriptions, and ongoing services are billed monthly or annually in advance
• Invoices are due within 14 days of issue
• Late payments accrue interest at 1.5% per month from the due date
• TangentX reserves the right to pause or suspend work on accounts more than 30 days overdue

5. Refund and cancellation policy

• Free Consultation: No charge. No refund applicable.
• Discovery & Strategy ($500–$3,000): Non-refundable once discovery work has commenced. You will receive a full written roadmap regardless of whether you proceed to a build engagement.
• Custom website and software builds: The 50% deposit is non-refundable once design or development work has commenced. The remaining balance is milestone-based; refunds apply only to milestones not yet commenced or delivered.
• Ongoing monthly subscriptions (AI agents, hosting, support): Cancel at any time with 30 days written notice. No refund is issued for the current billing period. No cancellation penalty or fee applies.
• To request a refund: Email hello@tangentxtech.comwith subject “Refund Request” and your project name. We respond within 2 business days and process approved refunds within 5-10 business days to your original payment method.

For the avoidance of doubt, “work has commenced” means any of the following: a kickoff call has been held, discovery questionnaires have been sent or received, any research or analysis has been conducted, or any written work product has been produced, whichever occurs first.

TangentX will provide written confirmation within 24 hours of commencement of work.

See also our Refund Policy.

6. Intellectual property

• Upon receipt of full payment, the client owns all custom deliverables created specifically for them under the engagement
• TangentX retains the right to reference completed work in our portfolio and marketing materials unless a mutual NDA expressly prohibits this
• Third-party software libraries, platforms, APIs, and tools incorporated into deliverables are subject to their own respective licensing terms, which the client accepts as part of using the deliverable
• The TangentX name, logo, brand assets, and proprietary methodologies remain the exclusive property of TangentX LLC at all times

7. Confidentiality

TangentX treats all client business information, systems, and data as confidential. We do not disclose client information to third parties except where required to deliver your project (e.g. hosting providers, payment processors). Mutual NDAs are available on request and can be executed prior to commencement of any sensitive engagement.

8. Client responsibilities

The client agrees to:

• Provide accurate and complete information required for project delivery
• Provide timely feedback and approvals within agreed review windows (delays may affect timeline and cost)
• Ensure they hold all necessary rights, licences, and permissions for any content, data, or materials supplied to TangentX
• Not use TangentX deliverables or systems for any unlawful, deceptive, or harmful purpose
• For healthcare clients specifically: disclose before work begins whether Protected Health Information (PHI) may flow through any system TangentX builds for them. TangentX is not liable for HIPAA compliance failures arising from undisclosed PHI use cases.

9. Healthcare compliance

TangentX LLC is a technology vendor. We do not provide legal, medical, or compliance advice.

A Business Associate Agreement (BAA) is required before TangentX begins work on any system that will handle, store, or transmit Protected Health Information (PHI) on behalf of a HIPAA Covered Entity.

Whether a system meets this threshold is a legal determination. Clients are solely responsible for making this determination with their compliance officer or legal counsel before engaging TangentX.

Clients must disclose to TangentX before work begins if PHI will flow through any system being built. TangentX is not liable for HIPAA compliance failures arising from a client’s failure to make this disclosure.

TangentX will execute a BAA for any qualifying engagement upon request. Work involving PHI will not commence without a signed BAA in place.

For Canadian healthcare clients: compliance obligations under PIPEDA and applicable provincial health privacy legislation — including PHIPA (Ontario), HIA (Alberta), and equivalent provincial statutes — remain solely with your practice. TangentX builds with Canadian privacy standards in mind but does not certify compliance with any provincial health privacy regime.

This clause does not constitute legal advice. Clients should consult a qualified healthcare compliance attorney to determine their specific obligations before engaging any technology vendor.

10. No guarantees of specific outcomes

TangentX builds technology systems. We do not guarantee specific business outcomes, revenue increases, traffic increases, or compliance with any regulatory standard unless expressly stated in a written agreement. Illustrative scenarios and results referenced on this website are representative of the types of outcomes possible and do not constitute a guarantee.

11. Limitation of liability

To the maximum extent permitted by applicable law, TangentX LLC’s total liability for any claim arising from our services or your use of our website is limited to the total fees paid by the client to TangentX in the three-month period immediately preceding the event giving rise to the claim. TangentX is not liable for any indirect, consequential, incidental, special, or punitive damages.

12. Indemnification

You agree to indemnify and hold harmless TangentX LLC, its members, employees, and contractors from any claims, damages, or expenses arising from your misuse of our services, your violation of these terms, or your infringement of any third-party rights.

13. Termination

Either party may terminate a project engagement with 14 days written notice to the other party. Work completed and expenses incurred to the date of termination are billable at the agreed rate. Deposits paid are non-refundable once work has commenced. TangentX reserves the right to terminate immediately for non-payment or material breach of these terms.

14. Dispute resolution

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict of law principles.

For clients based in the United States: Disputes shall be settled by binding arbitration in Wyoming under AAA Commercial Arbitration Rules, after a 30-day good-faith negotiation period.

For clients based in Canada: Disputes shall be resolved through binding arbitration in the province in which the client is located, under applicable provincial arbitration legislation, after a 30-day good-faith negotiation period.

For clients based outside the United States and Canada: Disputes shall be resolved by binding arbitration under the ICC International Court of Arbitration Rules, seated in New York, New York, conducted in English, after a 30-day good-faith negotiation period.

Notwithstanding the above, TangentX reserves the right to seek emergency injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm.

Class and collective action waiver: All disputes must be brought in an individual capacity only, to the fullest extent permitted by applicable law.

15. Changes to these terms

TangentX may update these Terms from time to time. We will provide active clients with at least 30 days written notice of material changes. Continued use of our services after notice constitutes acceptance.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force and effect.

17. Entire agreement

These Terms, together with any signed proposal or service agreement, constitute the entire agreement between TangentX LLC and the client. They supersede all prior discussions, representations, and agreements.

18. Contact

For any questions about these Terms: hello@tangentxtech.com

TangentX LLC | 30 N Gould St Ste N | Sheridan, WY 82801 | United States